Booking Terms and Conditions

  1. Booking Conditions & Payment Methods

Full Payment is required 10 days prior to the booking date. If the booking is cancelled within 7 days of the booking date no refunds of the balance will be given.

Payments can be made with a Cheque, Money Order, Cash, Visa or Mastercard Credit Card or Electronic Transfer. The balance of the confirmed quote is required 10 days prior to departure date.


Payment: Electronic Transfer SOUTH WEST TRANSIT GROUP PTY LTD (ACN 603 580 329) as trustee for


    Westpac BSB: 036-022, A/C 516969 (Please put your name & Charter Date as narration)


Credit Card Name ______________________________________ Expiry Date _______ Visa M/C

Card No_______________________________________________ Amount __________

Cardholder signature_____________________________________________


  1. Departure Times

Please ensure that your departure times on your quotation are correct as we reserve the right to charge an hourly rate or part there of outside quoted times.


  1. Delays

Though all reasonable effort will be made, Gannaways Charters & Tours takes no responsibility for loss, damage or inconvenience resulting from delays in the itinerary.


  1. Client pick-up Locations

Prior to the day of departure, written directions (preferably with a map) will be supplied by the client, together with the name and phone No. of a contact person at each pick up point. Pick-up times are approximate only – due to possible delays caused by traffic, poor road and/or weather conditions. * For all private property venues, if the quote is accepted, the Operations Manager will need to view the property to check for safe coach access, which will incur an inspection fee of $60.00.


  1. Luggage, Property and Personal Items

Gannaways Charters & Tours will take extreme care in the handling and stowing of all passengers gear & equipment, however we take no responsibility for loss or damage of such items. Where loading of luggage is required our Coach will arrive 30 minutes prior to departure time for loading. Please ensure all luggage is labeled and ready for loading at a central loading point.


  1. Food & Refreshment on Coach

Prior agreement must be had prior to the consumption of any foodstuffs onboard our coaches. Upon agreement a cleaning charge may be applied. Any passenger suffering a bilious attack and/or creating willful excessive mess is liable for a $150.00 cleaning fee for each incident.


  1. Seatbelts

Some of our coaches are fitted with seatbelts and baby seat restraints. Where seatbelts are installed it is a requirement for all passengers to wear the belts. If a passenger has a pram or stroller or any baby equipment it may be stowed in the luggage compartment.


  1. Group Tour Booking

The above quote includes the Coach, Driver, Fuel, Insurances & GST where applicable. We are happy to prepare an itinerary for our client, however this will incur an administrative charge of $100.00 per tour Itinerary. If you have decided on your own tour venues it is your responsibility to notify the venues of your itinerary visiting times. We are happy to assist in recommending venues for your itinerary.

Any luncheon, morning tea, afternoon tea costs are not included in quotations unless prior arrangements are made.


  1. Quote Validity

All quotes are valid for 28 days from the date of the quote, based on the information provided. We reserve the right to re-quote should passenger numbers or any other details change at any time. If you require using only part of or using parts of this quote, we reserve the right to re-quote. This quote is based on the GST rate of 10%.  Any increase in the GST rate will be added to your quote/booking.


  1. Liquor Licensing

Due to the Police Liquor Licensing Act 1998 Section 119 (4,7,9,11) and Section 109 (1) NO ALCOHOL is to be consumed on board the coach as hefty fines will be incurred by the passengers, driver and Coach Company. We at Gannaways Charters & Tours have no objection to arriving at the departure point 10 minutes earlier to allow those passengers to enjoy a drink, but then, eskies, etc are to be stowed away whilst the Coach is in transit to your destination. Copies of the above Act are available from any Police Station. No glass stubbies, bottles or drinking glasses on board. Refreshments in cans only.

DoT On Demand Booking Service Provider No: 1000653